Legal
Privacy Policy
Last Updated: July 19, 2026
PlanMeal (“PlanMeal”, “we”, “our”, or “us”) is operated by AURAAYA LABS (OPC) PRIVATE LIMITED (CIN: U62011UP2026OPC250184), a company incorporated under the Companies Act, 2013, with its registered office at S-1/35-H-5-M Araji No 15, Subhadra Nagar Colony, Vsi Shivpur, Varanasi, Varanasi- 221003, Uttar Pradesh.
PlanMeal respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use PlanMeal and related services.
By using PlanMeal, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Mobile phone number
- Email address (if provided)
- Authentication information
- Account preferences
Meal Planning Information
To provide personalized meal plans and recommendations, we may collect:
- Dietary preferences
- Cuisine preferences
- Family size
- Nutrition goals
- Meal preferences
- Grocery planning information
- Recipe-related information voluntarily submitted by users
Usage Information
We may automatically collect:
- Device information
- Browser information
- IP address
- Usage data
- Session analytics
- Error and performance information
Payment Information
Payments are processed by third-party payment providers such as Razorpay. We do not store complete card, UPI, banking, or payment credentials on our servers.
2. How We Use Information
We use information to:
- Create and manage user accounts
- Generate meal plans and grocery lists
- Personalize recommendations
- Provide customer support
- Process payments
- Improve product performance and user experience
- Detect fraud, abuse, and security issues
- Communicate service-related information
- Comply with legal obligations
3. AI-Powered Features
PlanMeal uses artificial intelligence to generate meal plans, recipes, grocery lists, and recommendations.
Information you provide, including dietary preferences, nutrition goals, family size, meal preferences, and related planning information, may be processed by third-party AI service providers solely for generating recommendations and improving the Service.
AI-generated content may contain inaccuracies or omissions. Users are responsible for reviewing recommendations before relying on them.
4. Analytics and Advertising
We use analytics and advertising technologies to understand product usage, improve user experience, and measure marketing performance.
These services may include:
- Google Analytics
- Microsoft Clarity
- Meta Pixel
- Similar analytics and advertising platforms
These tools may collect device information, browser information, pages visited, interactions, and referral information.
5. Communications
We may use your phone number or email address to send:
- Login verification codes
- Account-related notifications
- Service updates
- Meal plans
- Grocery lists
- Customer support communications
If WhatsApp-based notifications are enabled, your phone number and message content may be processed through WhatsApp Business services operated by Meta.
Where recurring payment mandates are introduced, we will also use your phone number or email to send advance pre-debit notifications as required by RBI guidelines.
6. Information Sharing
We do not sell personal information.
We may share information with trusted service providers that help us operate the Service, including:
- Authentication providers
- Cloud hosting providers
- Payment processors
- Analytics providers
- AI service providers
- Customer support providers
We may also disclose information where required by law or to protect our users, systems, rights, or property.
7. International Data Transfers
Some of our service providers may process information outside India.
By using the Service, you acknowledge that your information may be transferred to and processed in countries where our service providers operate.
8. Data Retention
We retain information while your account remains active and for a reasonable period thereafter to:
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
Payment records are retained for the period required under applicable Indian tax and accounting law, even if you delete your account.
When you request account deletion, we will take reasonable steps to delete or anonymize personal information unless retention is required by law.
9. Security
We implement reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Minors
Users under the age of majority should use the Service with the involvement and supervision of a parent or legal guardian.
Parents and guardians are responsible for information submitted on behalf of minors.
Paid trials and purchases on PlanMeal are strictly restricted to individuals who are 18 years of age or older. By purchasing a trial or plan, you represent and warrant that you are at least 18 years of age.
11. Your Rights
Subject to applicable law, you may:
- Access your information
- Correct inaccurate information
- Request deletion of your account
- Contact us regarding privacy-related concerns
12. Grievance Officer
For any grievances regarding this Privacy Policy or the handling of your information, please contact:
Email: contact@planmeal.app
13. Contact Us
For privacy concerns, account requests, or complaints regarding the Service, please contact:
Email: contact@planmeal.app
Website: https://planmeal.app
We aim to respond within 15 business days.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.